Acceller has introduced a new digital shopping platform that can let utilities take a share in the revenue of moving-related services such as account changes for cable television, high-speed internet and home phone service.
The Miami-based firm unveiled the platform at the 2011 AGA/EEI Customer Service Conference & Exposition in Kansas City.
Acceller’s solution allows utilities to offer their customers the ability to quickly and easily order digital services like high-speed Internet, HDTV and satellite video on a flexible, easy-to-integrate platform. In return, the utility can capture incremental revenue and improve the customer’s moving experience.
As power companies are usually called first between 60 and 70 per cent of the time by moving consumers, they can walk customers easily through the next step (cable, phone, Internet, etc.). Acceller’s offering is designed to simplify the customer’s move by eliminating the need to make additional calls to the phone, cable and satellite companies, with the power companies increasing revenue as the initial point of contact.
Several of the biggest power companies in the US were in attendance at the conference, including Duke Energy, Florida Power and Light Co.,New York State Electric & Gas Corp., Pacific Gas & Electric Co., TXU Energy and Xcel Energy.
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